Frequently Asked Questions

HOTEL BASICS

• What time is check-in and check-out?
  
  • Check-in: Begins at 3:00 PM on your check-in date.
  • Check-out: By 11:00 AM on your check-out date.
• Can I request for an early check-in or late check-out?
  
  • If you need to request for an early check-in or late check-out, simply reply to your pre-arrival SMS that we sent you or ask one of our team members in the lobby. Please note that this is subject to availability.
• What are the front desk hours of operation, and how do I check-in if I am arriving after hours?
  
  • Our regular front desk hours are 7:00 AM - 11:00 PM.
  • If you will be arriving after hours, please contact us as early as possible via text at +1 (562) 283-8755 or email at hellohotelroyal@gmail.com, with a minimum of 24 hours notice so we can provide you with instructions for arrival.
• Where should I leave my room key(s) when I check out?
  
  • When checking out, you may drop off your key(s) at the front desk, the grey drop box at the bottom of the steps or leave them in your room.
  • Please ensure all parking passes are also returned to the front desk on the day of check-out, otherwise there will be a $50 replacement fee charged to the card on file.
• Can I store my luggage before check-in or after check-out?
  
  • Absolutely! You may store your luggage as early as 7:00 AM, and pick it up as late as 11:00 PM, otherwise you will have to pick it up the next business day.
  • Please visit the front desk and they will help you store your luggage, free of charge.
• Is breakfast included in my room rate?
  
  • No, breakfast is not included.
• Can a cot or crib be supplied in my room if I am travelling with an infant?
  
  • Unfortunately, we do not have cribs available. Cots can be supplied upon request, subject to availability, though they are sized for adults and are not safe for an infant to sleep alone.
• Is the hotel wheelchair accessible?
  
  • We have three King rooms on the first floor that are wheelchair acccessible, and must be requested upon making the reservation. All other rooms are only accessible via stairs.
• Is Wi-Fi available?
  
  • Yes, free Wi-Fi is available in our public areas and guest rooms.
• I lost something. Do you have a lost and found?
  
  • Did you leave something behind? Stop by the front desk and we will be happy to assist you in locating your lost item.

GETTING THERE

• Where is the hotel located?
  
  • We are located at: 431 E. Broadway, Long Beach, California, 90802, USA
• Do you offer a shuttle service?
  
  • Unfortunately, we do not offer a shuttle service. We recommend either Uber or Lyft.
• Is parking available onsite?
  
  • Parking is available onsite, at a fee of $25 per night (please note that parking rate may be subject to increase due to events taking place in Long Beach).
  • Purchase your parking pass at the front desk during check-in process. You will be provided a pass to display on your dashboard while parked. Please ensure all parking passes are returned on the day of check-out to the front desk, otherwise you will be charged a $50 replacement fee for the pass.

ONSITE FACILITIES & SERVICES

• Is there an onsite swimming pool, hot tub, or gym?
  
  • No, unfortunately we do not have an onsite swimming pool, hot tub or gym.
• Is room service offered?
  
  • No, we do not offer room service.
• Do you offer onsite laundry or dry-cleaning services?
  
  • No, we do not offer onsite laundry or dry-cleaning services.

NEIGHBORHOOD & NEARBY

• What transportation or taxi services are available in the area?
  
  • We recommend the following transportation options in the area:
    
    • Long Beach Taxi: 562-444-4444
    • Uber or Lyft

HOTEL POLICIES

• What is the hotel's pet policy?
  
  • Pets allowed for an extra charge of USD 50 per pet (varies based on length of stay), If any damage is caused by your pet during your stay (including, but not limited to, destroyed furniture, carpeting, or other hotel property), an additional cleaning and damage fee of $150 will be assessed, at the discretion of the hotel manager. Restricted Areas Pets are not allowed in the kitchen area of the hotel. Please ensure that your pet is kept in appropriate areas at all times. Noise Policy We ask that pets remain quiet during after-hours to ensure the comfort of all guests. If a pet is found to be disruptive or violating our noise policy after hours, the hotel management reserves the right to remove the guest and their pet from the property with no refund. Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 20 lbs per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property at the number on the booking confirmation. All pets may be prohibited upon discretion of property (a fine of $250.00 will be applied to the bill if a pet is discovered). "Service animals" are allowed with proper documentation that shows that they are legitimate service animals. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA.
• Is smoking allowed in the rooms, or on the hotel premises?
  
  • There is absolutely no smoking or vaping permitted on the property. If you are smoking outside the property, you must be 6 feet away from any doorway.
  • Please note that if you are seen smoking on the property or do not adhere to our smoking policy, you will revoke your deposit and may even be asked to end your stay early, with no refund.
• Do I need a credit card to check in, and does the hotel require a hold to guarantee incidental charges?
  
  • A valid credit card will be required upon check-in.
  • A pre-authorization hold of $100 is taken at the time of check-in to guarantee any incidental charges.
  • This pre-authorization hold will be released upon check-out as a reversal (i.e. will not appear as a refund), and it may take up to 3-10 business days for the hold to disappear from your bank account / bank statement, depending on your financial institution
• What is the hotel's cancellation policy?
  
  • For detailed information about our cancellation policy, please refer to your booking confirmation email or the cancellation policy provided at the time of your reservation.
  • The specific cancellation policy can vary depending on whether you have booked directly on our hotel website, or on an Online Travel Agency website (e.g. Booking.com, Expedia, etc.).
  • If you should need to modify or cancel an existing reservation, please refer to the “Reservations“ section of the FAQ.

RESERVATIONS

• How do I make a reservation?
  
  • To make a reservation, please visit our website at www.hotelroyallb.com, search for available rooms by entering your Arrival and Departure dates, and by clicking "Book a Room”.
• My plans have changed, how can I modify or cancel my reservation? (For reservations booked directly on the hotel website)
  
  • To modify or cancel an existing reservation that was made directly on the hotel website:
    
    1. Visit our website at www.hotelroyallb.com and click "Modify Booking" in the top-right corner of the page.
    2. In the panel pop-up on the left-hand side, find your existing booking by entering your Booking Number found in your email confirmation (e.g. 9JNAMUD6), OR enter your last name and check-in date.
    3. Modify your booking as required by clicking "Edit Dates", "Edit Room", or "Cancel Booking".
    4. Follow the prompts as displayed to submit the change or confirm cancellation.
• My plans have changed, how can I modify or cancel my reservation? (For reservations booked on an Online Travel Agency website e.g. Booking.com, Expedia, etc.)
  
  • To modify or cancel an existing reservation that was made on an Online Travel Agency website, please contact the Online Travel Agency directly.
• What are the accepted payment methods?
  
  • We accept most major credit cards including Visa, Mastercard, American Express, and Debit.

BOOKINGS FOR GROUPS

• Can you accommodate weddings / events / large group bookings? Who can I reach out to?
  
  • To inquire about group bookings, weddings, or events, please submit a group & events inquiry request form via www.hotelroyallb.com.
• How do I assign each room to be under my guests’ names?
  
  • The person making the reservation will need to check-in on behalf of all the guests and assign names at check-in.
  • Alternatively, each group member can reserve their own room under their name & pay for it directly themselves. Please note that our system will flag to us if less than 4 rooms are booked using that code and you will be charged an additional fee after your stay.